1.1 In order that Viking Kristall is able to fullfill its contractual obligations, customers must, in conjunction with the first order they place:
A: register their details in the Viking Kristall customer database by providing an email address, a postal address and their name.
B: choose and register a user-name and password.
1.2 In conjunction with every order placed, customers must read and accept these terms and conditions.
1.3 Customers must store their user-names and passwords in a safe place, and must only supply these to such a person who is authorised to place orders on the customer's behalf.
1.4 Individual consumers within the EU must always pay VAT, whereas consumers outwith the EU do not pay VAT.
2.1 The relevant price of an item, including VAT, is the price stated at www.vikingkristall.com at the time the order is placed.
2.2 Deliveries within Sweden: A delivery charge of SEK39 will be applied to all orders. Deliveries outwith Sweden: For overseas shipments, the delivery charges will calculated in accordance with the fees of the Swedish Post Office. NB! Any import or customs fees that may arise are to be payed by customer.
3. Terms of payment
3.1 For all deliveries payment is made by bank debit or credit card.
3.2 If paying by card, customers must supply the card number and expiry date. Customers must ensure that there are sufficient funds available in their account until Viking Kristall has received payment. If there are insufficient funds available, Viking Kristall reserves the right to send an invoice for the amount due, or to instigate legal proceedings.
3.3 If payment is not made within the time stipulated, interest will be charged in accordance with consumer law (at present, base rate + 8%) plus a reminder charge of (at present) SEK 50, in accordance with the law.
4. Placing an order
4.1 Orders may only be made through our website www.vikingkristall.com, unless otherwise specifically agreed with Viking Kristall in advance.
4.2 All communication between the parties shall be conducted by email. In addition, communication may be conducted by other means if it is in connection with the issues described in paragraphs 6.1 and 9.3. Customers agree to check their email regularly after placing an order.
4.3 The purchase order becomes legally binding once Viking Kristall have sent confirmation of the order by email. Orders are accepted subject to the availability of the product ordered.
4.4 Prior to delivery, customers have the right to cancel part or all of their order by email. Here, delivery entails that the customer has received at least part of the order or a dispatch note that the order is ready for collection from the Post Office.
5.1 Delivery is by Post Office Post Package or envelope, normal delivery is within 1-2 weeks.
5.2 Viking Kristall will immediately inform customers by email if delivery time is expected to be longer than stated, in which case customers will have the right to cancel their order by email.
5.3 While the order is in transit from Viking Kristall to the customer, Viking Kristall will be liable for any loss of or damage to the products. While the products are in transit from the customer to Viking Kristall the customer will be liable for any loss of or damage to the products.
6.1 Customers have the right to return goods. Customers must inform Viking Kristall of their intention to return goods within fourteen (14) days of the date the customer received them. Return shipping charges, as listed in the Post Office's pricelist, shall be paid by the customer. If goods are being returned from abroad, all shipping charges for the package shall be paid by the customer.
6.2 The right of return does not apply to packages which have not been collected from the Post Office, see paragraph 6.6 below.
6.3 Notification of a return shall include the following information: a) the order number, b) the invoice number and c) product name / product number This information is required for administrative purposes.
6.4 Return the product to the address on the invoice.
6.5 Returned goods must be unused and undamaged. This applies unless the product has been destroyed or altered due to circumstances that cannot be attributed to the customer.
6.6 If the customer fails to collect a delivery, Viking Kristall will debit the customer, at present, SEK 149 + all shipping charges related to the package, to reimburse postage, packing and other costs.
6.7 If a customer exercises the right to return goods, Viking Kristall will promptly, and within thirty (30) days reimburse the customer for the amount he/she paid to Viking Kristall. This period begins from the date Viking Kristall received notification from the customer of his/her intention to return the goods.
7.1 If a customer receives a different product to the one ordered or the product is damaged, the customer must immediately notify Viking Kristall of the problem. Faulty goods may be returned in accordance with the instructions supplied by Viking Kristall. The customer will not be debited for return delivery charges. Returns must not simply be sent without postage (cash on delivery), and must only be sent after Viking Kristall have been notified.
7.2 Disputes over whether a product is faulty or damaged can be referred to the Swedish National Board for Consumer Complaints. (Allmänna reklamationsnämnden).
8.1 Outwith that which is stated above, and, with regard to Consumers, outwith that which is stipulated in the Swedish Consumer Purchases Act, Viking Kristall shall not be liable for faults and/or delays, and shall not be liable for any damages either directly or indirectly.
9.1 After a customer has placed an order, Viking Kristall may not alter the terms and conditions.
9.2 Inquiries about orders and requests for other information from consumers should be sent by email to customer services at email@example.com.
9.3 Complaints from individual consumers should be sent by email to firstname.lastname@example.org or by letter to Viking Kristall, Gullregnsvägen 36, 224 56 Lund, Sweden.
9.4 All purchases made under these terms and conditions shall be subject to Swedish law. Any dispute arising in relation to purchases made under these terms and conditions shall only be heard in a Swedish court, and in the first instance Lund District Court.
These terms and conditions were last modified 2008-06-04©.